I recently had my bike serviced. I must say, it was an absolutely outstanding experience from start to finish. I am thoroughly impressed and genuinely thankful for the professionalism, coordination, and care shown by the entire team, especially Senior Mechanic Kailash, Service Manager Abhishek and Accountant Ashwini.
Firstly, I want to extend my heartfelt appreciation to Kailash, the Senior Mechanic, whose technical expertise and attention to detail were clearly evident in the quality of work done on my bike. He patiently listened to all the issues I was facing ranging from minor rattling noises to performance lags and not only diagnosed the problems accurately but also took the time to explain the root causes to me in a very clear and respectful manner. The way he approached the job with precision, care, and a deep understanding of the machine reassured me that my bike was in the best hands. It now feels smoother, more responsive, and safer, thanks to his exceptional skills.
Abhishek, the Service Manager, deserves a special mention for his excellent coordination and communication throughout the process. Right from the moment I brought the bike in, he made sure everything was streamlined, updating me regularly on the progress, clarifying any doubt I had, and ensuring that the entire service procedure was running efficiently. His leadership and proactive approach ensured there were no delays or confusions. It’s rare to see such clarity and involvement from service management, and I truly appreciate the way he handled the whole experience.
And of course, a big thanks to Ashwini, the Accountant, who made the invoicing and payment process extremely smooth and hassle-free. Billing is often where things get messy or confusing, but with Ashwini, everything was crystal clear, quick, and professionally handled. She was courteous, transparent, and ensured that all the charges were explained properly, which added to the overall sense of trust and satisfaction.
The team didn’t just fix the problems they genuinely elevated the quality and performance of my bike. From fixing mechanical glitches to tuning performance aspects and making necessary part replacements, everything was handled with a level of care and dedication that’s becoming increasingly rare these days.
In short, I am extremely happy and impressed with the kind of service I received. This wasn’t just a routine service, it felt like a team of passionate professionals truly cared about delivering the best for their customer. My deepest thanks to Kailash, Abhishek and Ashwini for making this such a positive experience. I would highly recommend this service center to Yezdi, Jawa & BSA owners looking for trustworthy and high quality service. You’ve earned my loyalty!